Saturday, October 8, 2016
All four major U.S. carriers are allowing replacement Note 7 users to swap them out
Verizon Wireless, AT&T, and T-Mobile will allow any of their customers with replacement Samsung Galaxy Note 7 devices to swap them out for a different smartphone, the carriers confirmed to media today. The move follows Sprint's decision earlier Friday to let its customers return replacement Note 7s for a device from a different manufacturer on the heels of a replacement Note 7 catching fire on a plane earlier this week. The US Consumer Product Safety Commission has opened an investigation into the fire.
With the uncertainty around the safety of the Note 7, offering a full exchange is the easiest way to ease the worries of consumers until the CPSC completes its investigation. If you're a customer with any of the big four mobile providers, you can take your replacement Note 7 back to the carriers' respective retail stores and exchange the devices for another smartphone of your choosing.