Friday, November 18, 2016
Apple creates repair service for users whose iPhone 6 Plus are affected by "Touch Disease"
Apple has launched a new repair program for a widely reported on iPhone 6 Plus hardware malfunction known as “touch disease,” which renders the touchscreen useless and manifests as a thin grey line at the top the display. According to Apple, however, this flaw is caused by dropping the phone repeatedly. The company says it will not cover the cost of a repair and will ask those affected by the issue to pay $149 to have it fixed. That might not sit too well with the iPhone owners who filed class action lawsuits against Apple over the touch disease issue.
“Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device,” the company writes on its website. “If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.”
Apple says those who have already paid for a service repair related to the issue are eligible for reimbursement equal to the difference between the original service repair cost and the new $149 price. The company says it has begun contacting those who have already paid for such a repair, but urges customers who think they’re affected to reach out and contact Apple Technical Support to expedite the process.